Refund Policy

Please read this policy carefully. This is the Return and Refund Policy of (NZeTA). At GovAssist LLC dba (NZeTA) (we/our/us) It is our aim to make sure all our customers (you/your) are completely satisfied with our service. In the event you are not satisfied for any reason, we provide a refund policy that is effective PRIOR to the approval and submission of your eTA application to the New Zealand Government. Upon your review of the government forms for submission after your purchase, your approval of these documents will constitute acceptance of this policy and waiver of your right to a refund from that point onwards.

Should a material error be made on your application, we will re-submit the application on your behalf at no additional cost to you, but a refund will NOT be issued.

Please note that this policy does not apply to government fees remitted to the New Zealand Government, which are non-refundable and not an item that we have any control over. By the use of our services, you agree and understand that we are NOT related or affiliated in any way to the New Zealand Government or any of its offices, departments, or agencies and that we are a private, internet-based travel service provider dedicated to helping individuals travel to New Zealand.

Refunds PRIOR to the approval and submission of your eTA application to the New Zealand Government must be requested by emailing The Subject line must read: “eTA Refund Request”. Your refund request email must include the following:

  1. Your full name,
  2. The last four digits of the credit card you used to purchase our services,
  3. The date you purchased our services, and
  4. The reason for requesting a refund.

Approved Refunds will be credited to the same payment method used at the time of purchase and should appear in your account within 1-7 business days based on your financial institution’s policies and your statement’s billing cycle. If 10 days have passed and your refund is not reflecting in your account, please contact our Billing Department immediately to assist you further.

If you are unsure whether your Application is submitted properly, please contact us immediately for support at If you properly submit a refund request to us, be assured that YOU WILL RECEIVE YOUR REFUND. Please allow the above indicated time of one (1) to seven (7) business days for any refund to appear in your account.