Frequently Asked Questions (FAQ)

Unsure about whether to apply for an NZeTA through us, or unsure what an NZeTA is? This page includes answers to most commonly asked questions people have both before and after they apply. If you have a question that isn’t covered on this list, please contact us.

An eTA is an Electronic Travel Authority, which you will need if you want to transit or travel to New Zealand for up to 3 months. For a selected list of countries, you no longer have to go through the long visa process and an eTA is sufficient. An eTA is easier to get and processing times are much smaller. You can read more details and check if you pre-qualify on our Eligibility Requirements Page.

This is super easy to check and it depends on your nationality and the country which issued your travel documents. Please check the list on our Eligibility Requirements Page.

You will find most of the information needed on your passport or travel documents. At the same time, to finish the application, you will also need a valid credit/debit card.

We try to offer the response as soon as possible. For most applications, the waiting time is around 10 minutes. In rare particular situations, it can take up to 72 hours to get an update, but do not worry we will notify you and offer support as well, during the whole process.

Please note passengers transiting New Zealand via air will need an eTA or a visa, regardless of the length of stay in New Zealand. At the same time, even New Zealand residents travelling on a foreign passport will need an endorsement of New Zealand citizenship in the foreign passport.

We offer a complete service for a one-time fee which includes extensive customer support, all the government taxes, and levy taxes as well. We also offer you on-point information and all the guidance you will need, for you to successfully submit your eTA. Our packages start at 88$ and we accommodate various travel needs, including a super-fast processing option:

If this unwanted situation occurs, which is rare, we offer one free courtesy re-application. – but do try to first address the reason which triggered the refusal of the initial submission.

You can also try and apply for a visitor VISA instead. You can find more details on this link:

We offer 24/7 experienced support on live chat and we also reply to all the written inquiries submitted to our website. You can message us from your phone, while you are on the go, so it’s very easy to keep in contact with us. In addition, once you place an order with us, we will keep a communication channel open and keep you informed on every step via email.

  1. If you are from a visa waiver country; if you are a cruise ship passenger or if you are a permanent resident of Australia.
  2. If you want to pass through Auckland International Airport as a transit passenger on the way to or from Australia.
  3. If you want to pass through Auckland International Airport as a transit passenger on the way to another country — if you are from a visa waiver or transit visa waiver country.

In most cases, our applicants get their eTA approved within minutes. However, in some cases, it can take up to 72 hrs to process. We do recommend you get the eTA before you book your flight to New Zealand.

We would recommend you apply for an eTA before booking and confirming your flight details, or at least with 72 hrs before boarding the plane.

Have your travel documents, valid at least 6 more months

  • Have a valid eTA or a visitor visa.
  • Be in good health overall.
  • Have no criminal or immigration-related convictions.
  • Answer all the questions raised by the border officer, provide details that clearly show the ties to your home country — job details, home situation, financial assets, and family information.
  • Explain and show through your trip route that you will leave New Zealand at the end of your visit.
  • Have a sum of money in your bank account, to support your travels.

We are a company specialized in processing eTA New Zealand applications. We provide assistant services for your travel plans to New Zealand and we carefully prepare all the paperwork on your behalf.

We offer a simplified form and extensive guidance. We also quickly clarify your uncertainties and we make sure your application has the highest possible prospect of success.

You can contact our experienced 24/7 support team day and night, for any questions.

Please rest assured, this is the charge from our company, for assisting you with the application of your eTA for New Zealand. We provide assistant services for your travel plans to New Zealand and carefully prepare all the needed paperwork on your behalf. We will also verify your application data, to make sure you have the highest chances of success.